Shop terms
The short version: we print your order, we post it within Australia, and if it arrives faulty or wrong we will replace it or refund it.
Who you are buying from
Merchandise on this site is sold by Movement Against Antizionism Australia (MAAZ AU), ABN 95695738455. Questions about an order are best sent through our contact page, or by replying to your receipt email.
Prices and GST
All prices are in Australian dollars. No GST is charged, because MAAZ AU is not registered for GST. Your receipt is therefore a receipt and not a tax invoice.
Buying merchandise is not a donation. You receive goods in return, so a purchase is not a deductible gift and cannot be claimed as one. If you would like to make a tax-deductible donation instead, please use the Donate link in the site header.
Delivery
We ship within Australia only. Postage is a flat rate, shown in the shop before you pay and again on the payment page.
We post orders every few days, so allow a few business days before yours goes out, plus normal Australia Post delivery times. Orders go as an ordinary letter, which is not tracked, so we cannot tell you where yours is once it is posted. We will email you on the day it goes out. These are estimates rather than guarantees: once it is with the post, the timing is out of our hands.
If your order has not arrived within two weeks of that email, please tell us and we will send a replacement.
If something is wrong
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
In practice: if your order arrives damaged, faulty, or is not what you ordered, tell us through our contact page within a reasonable time and we will ask for a photo. We will then replace it or refund you, whichever you prefer, and you will not need to post the item back.
We do not offer refunds for change of mind, or where an incorrect delivery address was given at checkout. If you spot a mistake in your address, contact us straight away and we will correct it if your order has not yet been posted.
Your details
To send you something, we need your name, delivery address and email address. Your payment is handled entirely by Stripe on their own secure page: we never see or store your card details.
To post your order we need your name, delivery address and email address. Your order is packed and posted by us here in Australia, so your address stays with us: it is not sent to any overseas company, and we delete it from our systems shortly after your order goes out. We keep a record of what was bought and what it cost, as we are required to, but not where it went.
We use your email address to send your receipt and to tell you when your order has been posted. We will not add you to any mailing list unless you ask us to.